FAQs

FREQUENTLY ASKED QUESTIONS

  • " What payment methods do you accept?"

    We accept visa, mater card, american express, bank transfer, we also offer afterpay

    "How does afterpay work?"

    With afterpay, you can pay for your purchase over four equal installments. Nothing extras when you pay on time. we will dispatch your                        order   when the first installment arrives. 

    "Is your site safe for credit card usage?"

    Our online secure partner is a validated level 1 PCI DCC compliant service provider. They keep customers' information secure and simplify                  PCI compliance 

    "Does your price included GST?"

    Yes, our price is GST included

  • “I have received my order but damaged during transit, what should I do?”

    Please notify us via email and attach photo/s of the actual parcel. We will send replacement or part to you if stock are available in warehouse. If not, we offer either partial refund or full refund based on the damage level.

    “How do I check my order status?"

    Once your order has been dispatched, you will receive an email containing tracking links. From there, you can see the delivery status of your order in real time.

    “The product I want is out of stock. What should I do now?"

    We try to keep up stock level with demand but some popular items may sell out fast.

    • *Back Order
      We can put your order as back order. Once new stock arrives, we will ship to you ASAP.
  • “CAN I PICKUP MY ORDER?"

    Yes you can pick-up. Please follow these easy steps --

    • After choosing the products you want, go to the checkout page by clicking the shopping bag icon.
    • Choose the 'Click&Collect' option.
    • Once order has been paid, you will get email notification.
    • Arrange pick-up time so your item will be ready upon your arrival. You can do this through our 'Contact us' page here - http://www.crazydeal.co.nz/contact-us

    Important: Our warehouse is not open for public to roam around. We have forklift operations inside. Please stay at the pick-up area to avoid untoward incidents.

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